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Summary: Credits are sold in one-time Packs that never renew. Ask within 14 days of any payment and, if at least 90% of the credits it added are unused, we refund that payment in full to your original payment method; there are no partial refunds.

Refund Policy

Version 1.2.0 — effective 20 October 2026. This policy is part of the Terms of Service and is reproduced there word for word.

1. Scope

This policy applies to every payment you make through the CitedCV web application operated by {{COMPANY_NAME}}: every Pack (currently Starter and Pro), each a single charge that does not renew, and every payment of a Plan (a recurring subscription) bought before 20 October 2026, which continues until you cancel it.

Capitalised terms have the meaning given in the Terms of Service.

2. The rules

One-time Packs

  • Credits are sold in Packs. A Pack is a single payment: it does not renew and there is nothing to cancel.
  • Each Pack adds its Credits to your balance on the day the payment succeeds.
  • A Plan (subscription) bought before 20 October 2026 keeps renewing until you cancel it; you can cancel it at any time from the Credits page, it then runs to the end of the period already paid for, and the Credits already received stay in your balance.

Voluntary 14-day guarantee

  • You may request a full refund of a payment within 14 days of that payment, provided that at least 90% of the Credits it added are unused when you ask. This applies to every Pack, and to each payment of a Plan bought before 20 October 2026.
  • If more than 10% of those Credits has been used, no refund is available for that payment.
  • There are no partial refunds: a refund is the full amount of that payment, or nothing.
  • One refund per payment. A refunded payment cannot be refunded again, and the Credits it added that are still unused are removed from your balance.
  • Approved refunds go to the original payment method within 10 business days of approval; your bank may need extra time to show the amount.
  • Signup bonus Credits and other free Credits are not refundable and have no cash value.
  • No refund is available for a payment under an open chargeback or payment dispute.
  • A refund is not a cancellation. If you hold a Plan and want it to stop as well, cancel it on the Credits page.

Immediate delivery and the statutory right of withdrawal

Credits are digital content delivered and available immediately after each payment. Whenever you buy a Pack, you give express consent to immediate performance and acknowledge that, once those Credits are delivered, you lose the statutory 14-day right of withdrawal for distance contracts (Article 16(m) of EU Directive 2011/83/EU and the equivalent UK rules; Article 15/1-ğ of the Turkish Regulation on Distance Contracts, Mesafeli Sözleşmeler Yönetmeliği). The 14-day, 90% guarantee above is a voluntary commercial guarantee offered on top of, and independently of, that statutory framework; it does not reduce any right that mandatory consumer law gives you.

3. How usage is calculated

  • The Credits added by each payment are tracked as a separate lot. Usage is measured per payment, not across your whole balance: used Credits equal the Credits that payment added minus the Credits still remaining in that lot.
  • Credits are consumed from the oldest lot first, so bonus Credits are used up before purchased Credits.
  • Credits reserved for a build that fails are released automatically and do not count as used. The Credit for an edit that you reject within 60 seconds is returned and does not count as used.
  • Example: a Pro Pack adds 150 Credits. You can still receive a full refund of that payment if you have used 15 Credits or fewer (for instance one full build). If you have used 16 or more, that payment is no longer refundable.

4. How to request a refund

  • Open the Credits page in the app, select the payment and choose "Request refund". The app shows whether it is eligible before you submit. If you hold a Plan from before 20 October 2026, cancelling it is a separate button on the same page.
  • Alternatively, email {{SUPPORT_EMAIL}} from the email address registered to your account, stating the purchase date and amount.
  • We review requests within 5 business days. If the request meets the rules above, it is approved and the amount is sent to your original payment method within 10 business days of approval. We confirm the outcome by email.
  • After a refund, the unused Credits added by that payment are removed from your balance. Your account stays open, other payments are unaffected, and any Plan keeps running unless you also cancel it.

5. Currency, taxes and fees

Refunds are made in the currency of the original purchase, for the full amount charged, including any tax we collected. We do not deduct processing fees. We are not responsible for exchange-rate differences or for fees charged by your bank or card issuer.

6. Situations not covered by the guarantee

The 14-day guarantee is voluntary and does not apply when:

  • more than 10% of the Credits added by that payment has been used;
  • more than 14 days have passed since that payment;
  • that payment has already been refunded;
  • that payment is the subject of an open chargeback or dispute;
  • the account has been suspended for an intentional breach of the Terms (unused Credits of such accounts are forfeited; for unintentional breaches see the Terms, section 11).

If you are unhappy with a specific result outside these rules, for example an output you consider poor, please write to us. We look at every case and may offer a re-run or a goodwill Credit even where no refund is due. Such offers are discretionary and do not change this policy.

7. Service problems on our side

If a build fails because of a fault in the Service, the reserved Credits are released automatically. If we discontinue the Service, or remove a core feature you paid for without a reasonable alternative, we cancel any Plan so it cannot renew and refund unused paid Credits regardless of the 14-day and 90% limits.

8. Chargebacks

Please contact us before opening a chargeback. Chargebacks cost both of us time and money, and a refund under this policy is usually faster. We may suspend an account while a chargeback is being investigated and may treat an unjustified chargeback as a breach of the Terms.

9. Your statutory rights

This policy does not reduce any right that mandatory consumer law gives you. In particular, if the express consent described in section 2 was not validly obtained at checkout, your statutory right of withdrawal remains in force as provided by the law of your country. Turkish consumers may apply to Consumer Arbitration Committees (Tüketici Hakem Heyetleri) and consumer courts; EU consumers may use the European Commission's online dispute resolution platform.

10. Contact

{{COMPANY_NAME}}, {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}}. Refund requests and questions: {{SUPPORT_EMAIL}}.