Skip to content
CitedCV
Start the diagnosis

Summary: CitedCV writes your CV only from facts you give it. You pay with a Plan that renews until you cancel it, and you can cancel at any time from the Credits page. Any payment is fully refundable within 14 days if at least 90% of the credits it added are unused. You must check the AI's output before using it.

Terms of Service

Version 1.1.0 — effective 15 September 2026.

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a contract between you ("User") and {{COMPANY_NAME}}, {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}} ("CitedCV", "we"). They govern the CitedCV web application at citedcv.com and any successor domain (the "Service"). By creating an account or using the Service you accept these Terms and the Privacy, Cookie, Refund and Acceptable Use Policies and the AI Output Disclaimer, which form part of them; if you do not agree, do not use the Service. The English text is binding; translations yield to it unless mandatory local law provides otherwise.

2. Eligibility and accounts

  • You must be at least 16 years old.
  • Keep your registration information accurate and your credentials confidential; you are responsible for activity under your account unless it results from a security failure on our side.
  • One person, one account; accounts may not be shared, sold or transferred.

3. The Service

CitedCV is an AI-assisted CV builder: you provide facts about yourself (through an interview, uploads or manual input) and optionally a job description, and the Service writes, checks and formats a CV from those facts for you to edit and export. The engine is designed to write only from your facts and does not invent numbers, titles, dates, employers or qualifications, but AI output can still contain mistakes and you must review every CV before using it (section 8).

4. Credits and prices

  • The Service is paid for with Credits. Credits come from a Plan (currently Starter, Pro and Max, each billed monthly or yearly) or from a one-off Top-up bought inside the app.
  • A Plan renews automatically until you cancel it. A monthly Plan is charged every month and a yearly Plan once a year, at the price shown when you subscribed, to the payment method you used. Each successful payment adds that Plan's Credits to your balance on the day it clears.
  • You can cancel at any time from the Credits page in your account, with no notice period and no reason required. Cancelling stops all future charges; your Plan runs to the end of the period you have already paid for and the Credits you have already received stay in your balance.
  • We show the price and the billing frequency before you subscribe and again on every invoice. If we change the price of your Plan we will tell you before the change takes effect, and you may cancel before it does.
  • A Top-up is a single purchase. It does not renew and there is nothing to cancel.
  • Each action costs a fixed number of Credits shown before you confirm: full build 10, quick build 6, edit 1; exports (PDF, DOCX), re-verification and ATS/parse checks are free, and new actions are priced in the app before you confirm them. An edit rejected within 60 seconds is credited back.
  • Prices, taxes, billing frequency and the number of Credits included are shown before you subscribe or buy. Payments are processed by Stripe, which also hosts the page where you change your card, read your invoices and cancel.
  • Bonus Credits given to new accounts have no cash value, are not refundable and may be withdrawn if the account breaches these Terms.
  • Credits are personal to your account, cannot be transferred, sold or cashed out, and do not expire while your account is active.

5. Refunds and right of withdrawal

The following Refund Policy applies and is also published as a separate page.

What renews, and how to stop it

  • A Plan renews automatically until you cancel it. A monthly Plan is charged every month and a yearly Plan once a year, at the price shown when you subscribed, to the payment method you used.
  • Each renewal adds that Plan's Credits to your balance on the day the payment succeeds.
  • You can cancel at any time from the Credits page in your account, without contacting us and without giving a reason. Cancelling stops all future charges. Your Plan then runs to the end of the period you have already paid for, and the Credits you have already received stay in your balance.
  • We tell you the price and the billing frequency before you subscribe and again on every invoice. If we ever change the price of your Plan, we will tell you before the change takes effect and you may cancel first.
  • A Top-up is a single purchase. It does not renew and there is nothing to cancel.

Voluntary 14-day guarantee

  • You may request a full refund of a payment within 14 days of that payment, provided that at least 90% of the Credits it added are unused when you ask. This applies to a Plan's first payment, to each renewal, and to a Top-up alike.
  • If more than 10% of those Credits has been used, no refund is available for that payment.
  • There are no partial refunds: a refund is the full amount of that payment, or nothing.
  • One refund per payment. A refunded payment cannot be refunded again, and the Credits it added that are still unused are removed from your balance.
  • Approved refunds go to the original payment method within 10 business days of approval; your bank may need extra time to show the amount.
  • Signup bonus Credits and other free Credits are not refundable and have no cash value.
  • No refund is available for a payment under an open chargeback or payment dispute.
  • A refund is not a cancellation. If you want the Plan to stop as well, cancel it on the Credits page.

Immediate delivery and the statutory right of withdrawal

Credits are digital content delivered and available immediately after each payment. When you subscribe, and again whenever you buy a Top-up, you give express consent to immediate performance and acknowledge that, once those Credits are delivered, you lose the statutory 14-day right of withdrawal for distance contracts (Article 16(m) of EU Directive 2011/83/EU and the equivalent UK rules; Article 15/1-ğ of the Turkish Regulation on Distance Contracts, Mesafeli Sözleşmeler Yönetmeliği). The 14-day, 90% guarantee above is a voluntary commercial guarantee offered on top of, and independently of, that statutory framework; it does not reduce any right that mandatory consumer law gives you.

6. Your content and our intellectual property

  • You own the facts, documents and other content you provide ("Input") and the CV and documents generated for you ("Output"); we use them only to provide the Service, to comply with the law and as described in the Privacy Policy.
  • The Service itself, including its software, prompts, templates, rule sets, scoring logic, style guides, designs, trademarks and documentation, belongs to {{COMPANY_NAME}} or its licensors and is protected by copyright, trade-secret and other laws; you receive only a limited, non-exclusive, non-transferable, revocable licence to use it for personal or internal business purposes.

7. Acceptable use

You must use the Service lawfully and in accordance with the Acceptable Use Policy, which prohibits in particular: reverse engineering the Service or extracting its prompts, templates, rules or models; scraping and automated access; reselling or redistributing the Service or Output at scale, or using either to build a competing product; account sharing and circumventing Credits, rate limits or bot protection; uploading content you have no right to use or that is unlawful or abusive; and creating documents intended to deceive.

8. AI output, accuracy and your responsibility

  • Output is generated with a large language model and, despite the facts-only rule and verification checks, may contain errors, omissions or claims that read differently from what you intended.
  • You are solely responsible for reviewing, correcting and approving your CV and for any use you make of it, including submitting it to employers.
  • We do not guarantee interviews, job offers, a particular salary, or that a CV will "pass" any applicant tracking system (ATS), whose behaviour is outside our control. Nothing in the Service is career, legal, immigration or financial advice.

9. Privacy and data

The Privacy Policy explains what we collect, how we use it, our sub-processors (currently Cloudflare, Stripe, MiniMax and our email provider), retention periods and how to export or delete your data. Your Input is processed by an LLM provider whose servers may be outside the EU, the UK and Türkiye; users resident in Türkiye give separate explicit consent to that transfer under the KVKK Aydınlatma Metni.

10. Reviews, public statements and the support-first step

We do not restrict honest reviews: you may publish honest opinions about the Service, positive or negative, anywhere, and nothing in these Terms limits that right, consistent with the US Consumer Review Fairness Act and EU, UK and Turkish unfair-terms rules. Prohibited: knowingly false statements of fact about CitedCV, impersonating CitedCV or its staff, harassing or threatening our staff, and coordinated or paid fake-review campaigns. We reserve all rights under defamation and unfair-competition law.

If something goes wrong, contact {{SUPPORT_EMAIL}} first; we aim to respond within 5 business days. If that does not resolve it, send a formal written complaint to the same address; we answer in writing within 30 days. Only then may either party start proceedings under section 13. This does not remove your right to use consumer dispute bodies or courts.

11. Suspension and termination

  • You may close your account at any time from the Privacy page; unused Credits are then forfeited unless a refund is due under section 5.
  • We may suspend or terminate your account, with notice where practicable, for a material breach of these Terms, where the law requires it, or where your use creates a security or legal risk. Unused Credits are forfeited only if the breach is intentional; otherwise we refund them or, if you prefer, restore access once the issue is resolved.
  • If we discontinue the Service we give at least 30 days' notice and refund unused paid Credits.

12. Warranties, liability and indemnity

  • To the extent permitted by law, the Service is provided "as is" and "as available", without warranty that it will be uninterrupted or error-free or that Output will be accurate, complete or fit for a particular purpose.
  • To the extent permitted by law, our total liability for all claims relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect, incidental, special or consequential losses, including lost job opportunities, income, profits or data.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, gross negligence or wilful misconduct, or any liability that cannot be excluded by law. If you are a consumer, your statutory rights and non-excludable warranties are unaffected.
  • If you use the Service for business purposes, you will indemnify us against third-party claims arising from your Input, your Output or your breach of these Terms; for consumers this applies only to the extent permitted by local law.

13. Governing law, venue and arbitration

  • These Terms are governed by the laws of {{GOVERNING_LAW}}, and disputes are subject to the courts of {{VENUE}}. Consumers also benefit from the mandatory law of their country of residence, including any right to sue there.
  • Where permitted by law, and only after the step in section 10, unresolved disputes are settled by binding individual arbitration under the rules of a recognised arbitration institution in {{VENUE}}, and claims may be brought only individually, not in any class, collective or representative action. Either party may use a small-claims court or seek injunctive relief to protect intellectual property or prevent unauthorised access. This clause does not apply where it is unenforceable under the law of your country of residence, including for EU, UK and Turkish consumers.
  • EU consumers may also use the EU online dispute resolution platform; Turkish consumers may apply to Consumer Arbitration Committees and consumer courts under Law No. 6502.

14. Changes to these Terms

For material changes we give at least 14 days' notice by email or in-app message and ask you to accept the new version before continuing to use the Service; if you do not accept, you may close your account and request a refund of unused paid Credits. Non-material changes take effect when published. Each version shows its number and effective date.

15. General

  • Entire agreement: these Terms and the documents they reference are the whole agreement between you and us about the Service.
  • Severability: if any part is held invalid, the rest remains in force and the invalid part is replaced by a valid provision closest to its intent.
  • Assignment: you may not assign these Terms; we may assign them to a successor with notice. Not enforcing a provision is not a waiver of it.

16. Contact

{{COMPANY_NAME}}, {{COMPANY_ADDRESS}}, {{COMPANY_COUNTRY}}. Support: {{SUPPORT_EMAIL}}. Data protection: {{DPO_EMAIL}}.